FAQ
Find your answers here
What is the return policy?
Find our return's policy in the footer below.
What are the shipping options?
Depending on where you are based within the UK. You will either be given a postal option or if you live in our designated local delivery postcodes which are below.
Local Delivery
CO1, CO2,CO3,CO4 & CO6
Do we ship internationally?
We currently only ship with in the UK.
We may ship internationally in the future but we will never ship to the EU due to their new protocols for small businesses outside of the EU.
When will I receive my order?
Please allow at least 2 working days to process your order. You will receive
an email once your order has been dispatched to let you know that your
order is on the way!
LOCAL DELIVERY
During checkout, enter your
address and choose the ship option. Click the "Continue to shipping"
button. Local delivery is available for addresses within 5 miles of our
location.
If the local delivery option does not appear during checkout,
your order is not eligible for local delivery. Orders placed before 1 p.m. during store hours, 9 a.m. to 5 p.m., will be delivered the
following day Monday to Friday only.
Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking
information.
What do I do if I do not receive my order?
If you haven't receive your order or it has gone missing. Please contact us on info@gabeandco.uk with the subject as your order number and we can see what we can do.
What do I do if I receive a defective item?
If you have received a defected item, then please contact us and we can exchange the item.
How do I make changes to an order I've already placed?
If you would like to change your order and it has not yet been fulfilled then please contact us with your order number, the item you wish to change and the item you wish to change to. If you change the Item completely you may be refunded the difference or you will be asked to pay the difference.
Where are we located?
We are located in colchester, UK
Do you do events?
Yes we do events primarily in and around Colchester but we may do events in and around north Essex/ Suffolk boarder. But please click on Events2025 page for our confirmed attending events.
How is the product made? Where do the materials come from?
Our materials for collars, leads, wristlet etc, we use a regional based in the East of England.
All our webbing based products are primarily hand-sewn.
How do I make sure I order the correct size?
All our products have the size in cm written in the description, however there may be a slight discrepancy due to it being handmade.
How do I contact your company if my question isn't answered here?
Please use the chat button or contact us via our contact us page.